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Customer Relationship Management Resume Example

EDUCATION
Darden Graduate School of Business Administration Charlottesville, VA
University of Virginia
Candidate for Masters of Business Administration, May 2002
Study Abroad, IESE Business School – University of Navarra, Spain
Member, Consulting Club; Graduate Women in Business; Marketing Club
State University of New York College at Geneseo Geneseo, NY
B.A. Political Science, Magna Cum Laude, May 1996
Study Abroad, Budapest University of Economic Sciences, Hungary
President, Model United Nations Club
Recipient, Jefferson-Hamilton Scholarship and Edward G. Janosik Leadership Award

EXPERIENCE
2001 Cap Gemini Ernst & Young New York, NY
Summer Intern, Strategy and Transformation Practice
Customer Relationship Management (CRM) project for major pharmaceutical company

  • Worked with a large team to define Siebel solutions for business processes across multiple operating
    companies.
  • Developed a long-term communication strategy to facilitate rollout of CRM applications over a
    three-year period. Provided the client with an actionable plan to manage technological change across
    different companies.

IT cost reduction strategy for top financial services firm

  • Benchmarked company against competitors in key areas: middleware, platform management,
    reusable web tools, help desk management, and market data management. Provided client with
    knowledge of best practices in critical IT functions.
  • Identified strategic operating models for IT departments in financial services firms.

Recommendations resulted in the adoption of a shared services model for key technology functions,
leading to an expected reduction in IT operating costs and a strong competitive advantage.

1998-2000 World Bank Institute (WBI) Evaluation Unit Washington, DC
Evaluation and Communications Analyst

  • Conducted evaluations to improve the effectiveness of WBI training programs.
  • Designed communications strategy to encourage internal evaluation of WBI programs. Improved
    accessibility to performance results for clients, World Bank staff and external organizations.
  • Created and authored monthly electronic newsletter, establishing a worldwide readership base of
    1,500.
  • Co-founded a cross-divisional thematic group to streamline World Bank evaluation practices and
    procedures. Resulted in increased collaboration on Bank-wide evaluation reports.
  • Elected by staff to recommend organizational reform to top management in preparation for fiscal
    year 2000, resulting in reallocation of budget resources.

1996-1998 Debevoise & Plimpton New York, NY
Legal Assistant for firm’s largest corporate client and seven active portfolios

  • Collaborated with legal teams on large-scale mergers, acquisitions and equity offerings across
    diverse industries.
  • Conducted corporate due diligence to identify key legal issues concerning pending transactions.

ACTIVITIES

  • Member, Women in International Trade.
  • Member and tutor, Literacy Council of Northern Virginia.
  • Language study: French (intermediate), Spanish (intermediate), Russian (basic), Hungarian (basic).
  • 1992 USWLA All-American Lacrosse.

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